TERMS & CONDITIONS
GENERAL PROVISIONS
By entering and interacting with the Website “www.rhodes.holiday” you agree with the terms and conditions of this page.
By using, viewing, caching, storing, or otherwise interacting with this website you agree to the present terms and conditions. If for any reason you do not agree with any of those below, you regrettably are not able to proceed.
DEFINITIONS
The terms, “www.rhodes.holiday”, “website” or “we” means Francesco Masiero , contact info@rhodes.holiday
The term “booking” means any type of agreement between you and www.rhodes.holiday including vacation rental reservation and/or any other services.
The term “you” or the “customer” means you as a the second party of the agreement, by the time you use this website, or make a booking.
APPLICABILITY OF THE TERMS
All bookings made via this website is subject to the following terms and conditions.Therefore by making a booking with ”www.rhodes.holiday” you agree that you are legally bound by those terms. Please read them carefully.
The following terms and conditions apply not only to the persons who complete the booking but every other person on behalf of whom the booking is completed.
CONTRACTUAL ABILITY
By entering into a contract with “www.rhodes.holiday” you verify that you are at least 18 years old and you are eligible of participating a contract according to the applicable law.
BOOKING PROCESS
In order to complete your booking request you must fulfill every required information.
The above process is only a booking request. The booking is not complete unless you receive an e-mail confirming your booking reservation.
Alternatively, if at any case, the booking request is completed through a direct contact form via this website or any other communication (telephone, e-mail etc) the present terms and conditions are also applicable.
SERVICES & PRICES
The services and package types provided in each booking type, are described in detail through the booking process and applied as additional terms to the present terms and conditions.
The services are subject to the availability and applicable pricing at the time of the booking and they may be changed at any time. If you have any questions regarding the services provided in each package, please refer to www.rhodes.holiday for any clarifications before completing the booking request.
The prices in each booking differ, regarding the desired dates, vacation rental type, number of visitors and any additional services.
Before completing your booking request, a detailed statement will appear mentioning all the services included to your booking, along with any other special terms including cancellation and payment terms. If at any case you do not agree with these terms please do not complete the process or contact www.rhodes.holiday for any clarifications.
PAYMENT TERMS & METHODS
The payment methods and terms for each booking can vary according to the type of booking, the price offered etc. The payment terms (i.e. half-payment, prepayment, payment at your arrival) for the booking selected will be sent to you after having completed the booking request.
In case a certain deposit is required, the booking cannot be completed unless that payment is done.
The payment methods may vary regarding the type of booking. The usual methods of payment are:
- Payment in a bank account
- Payment on arrival in the vacation rental premises.
THIRD PARTY SERVICES
During your booking, the platform may provide third party services such as excursions or experiences. www.rhodes.holiday is responsible only about informing the third party about your booking on their services and does not guarantee you about the validity, safety and quality of these services. www.rhodes.holiday cannot be held liable against any issues deriving from the conduct of these services. You are solely responsible for your agreements with these parties.
CANCELLATION/WITHDRAWAL POLICY
The cancellation policy for each type of booking is mentioned in the booking process. Usually our policy is free cancellations or modifications until 24:00 hours (local time) of the 30th day prior to arrival. A cost equal to the total cost of your booking might be charged in case of no show or later cancellation or modifications.
If there is no cancellation policy mentioned in the booking process, the date by which you have the right to cancel the booking (this agreement) is 30 days by the date the booking is completed (greek law number 2251/1994 as amended).
In case of cancellation, you must download and fill the cancellation form according to the law 2251/1994 as amended. The form must be sent by e-mail to www.rhodes.holiday within the dates mentioned above. In case of any dispute about the date that www.rhodes.holiday received your cancellation, it is your responsibility to prove that the cancellation form was received by www.rhodes.holiday within the above mentioned dates. You cannot withdraw from the agreement after the service is provided.
INABILITY TO PROVIDE THE SERVICES
www.rhodes.holiday makes every effort in order to provide the customers with the exact accommodations and services they have booked. But, in the case that this is not possible due to overbooking or any other reason of his responsibility, www.rhodes.holiday must:
a. Provide the customer at no cost with an accomodation to another accommodation facility with the same or higher class, in the same city, at the same dates, with the same or better services and amenities with the agreed.
b. Provide the customer free transfer to that accommodation.
c. If the above are not possible, www.rhodes.holiday my return you the whole amount paid for the booking.
REFUSAL TO PROVIDE THE SERVICES
According to ar. 8 of greek law 1652/1986, www.rhodes.holiday may deny the services to the customers at any time of his stay in the vacation rental, in case the customer is:
a. Reasonably sick in a state that he might be danger to the health of the other customers,
b. Is drunk
c. Breaches the law (including law 1652/1986)
d. Or in any case breaches the good morals
FORCE MAJEURE
www.rhodes.holiday is not responsible for any loss or damage arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, civil disorder, physical disaster, Government regulations or changes in itinerary or schedule.
In case that www.rhodes.holiday is not able to provide all or some of the agreed services due to Force Majeure circumstances, it may a) return the money corresponding to the services not delivered or b) in case that none of the agreed services can be provided, it can give to the customer the ability to choose another booking date, provided that this change is possible to the hotel.
LIABILITY
www.rhodes.holiday cannot be held liable against any incident (injury, loss or damage) that it is not result of its actions. To the extent permitted by the law, you agree to release, indemnify and hold harmless, www.rhodes.holiday and its employees, against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the vacation rental.
www.rhodes.holiday cannot be held liable for any of your own actions, negligence or misbehavior including actions that were against the rules of the vacation rental or the law. www.rhodes.holiday can be held liable only to the extent that such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from www.rhodes.holiday’s negligence, wrongful act/omission or breach of the responsibilities deriving from the present agreement and competent law.